Frequently Asked Questions

Rooms and Rates

What room types do you have?
  ... We have 156 guest rooms. Here are the details:
Room Type Approximate Size Bed Types Maximum Occupants
Deluxe 41 sqm King or Twin 3
Grand Deluxe 63 - 70 sqm King or Twin 3
One Bedroom Suite 72 sqm King 3
Junior Family Suite 72 sqm King and Twin 5
Two Bedroom Family Suite 112 sqm King and Twin 5
Two Bedroom Suite 112 sqm King and Twin 6
Executive Suite 112 sqm King 3
Do you have non-smoking rooms?
  ... Non-smoking rooms are available on the 4th and 6th floors ...
What proof of identification do I need to provide at check-in?
  ... Your passport or Identification Card if you are a Thai national, and your booking confirmation number. You may also be asked to present the credit card that was used to secure your reservation. ...  
What if someone else booked for me and won't be joining on the trip?
  ... A photocopy of the credit card with the cardholder's signature and authorisation can be presented. ...  

General Hotel Information

Where is the hotel located?
  ... We are located in Loei province in the northeast region of Thailand. The total distance from Bangkok is 557 km with a traveling time of approximately 7 hours 30 minutes by car.

Alternatively, you can fly to Udon Thani Airport then drive approximately 2 hours 12 minutes to our hotel. We offer van rentals for guests who would like to be picked up at Udon Thani Airport. We are in the town of Loei, opposite the Provincial Stadium ...
What facilities are available at the hotel?
  ... The hotel’s recreation facilities include an outdoor swimming pool, a jacuzzi, and bicycles for rent ...
How far is the hotel from the shopping area in town?
  ... It is about 2 km from our hotel to the shopping areas in town, it is a pleasant walk which goes past the public park ...
What is there to see and do in Loei?
  ... Loei is at the northern most point Thailand and is about 400 meters above sea level. Loei has plenty of interesting activities for tourists.

Phu Kradueng National Park: A mountainous area with unspoiled nature including pine forests, grass plains and wild flowers that grow around streams and rock fields. The peak of Phu Kradung has a cliff with a beautiful view of sunrise.

Erawan Cave has a large Buddha in front of the cave that leads to a hallway of fascinating rock formations.

Huai Krating Reservoir is a reservoir with beautiful surroundings that you can admire while drifting in bamboo rafts ...
What is the weather like at different times of the year?
  ... The climate generally in Thailand is warm all year. However, winter is the best season to travel in Loei from October to February ...
Can we book sightseeing tours directly at the hotel?
  ... Yes, there is a travel agent office on the ground floor ...